Privacy & Shipping Policy
Everything you need to know about how we protect your data and deliver your orders.
Privacy Policy
How we collect, use, and safeguard your personal information.
1. Information We Collect
We collect essential information to provide a seamless marketplace experience. This includes:
- Personal Details: Name, email address, phone number, and delivery address provided during registration or checkout.
- Seller Information: Business details, shop addresses, and verification documents required for seller onboarding.
- Transaction Data: Order history and necessary payment details (processed securely via regulated third-party payment gateways).
2. How We Use Your Information
Your data is strictly used to enhance and operate the My Ahmedabad platform:
- To process your orders and coordinate delivery between customers and shopkeepers.
- To manage user and seller accounts, including authentication and support.
- To communicate important updates, order statuses, and platform notifications.
- To prevent fraudulent activities and ensure compliance with our Terms and Conditions.
3. Data Sharing & Disclosure
- With Shopkeepers: We share essential delivery details (name, phone, address) with sellers solely for fulfilling your orders.
- With Service Providers: Trusted third parties such as payment processors and delivery partners who assist in platform operations.
- Legal Requirements: We may disclose information if required by Indian law or to protect the rights and safety of our users.
- We do not sell your personal information to marketing agencies or unauthorized third parties.
4. Data Security
We implement industry-standard security measures to protect your personal and transaction data. While no system is completely impenetrable, we continuously update our backend infrastructure and database protocols to safeguard against unauthorized access, leaks, or misuse.
6. Your Rights & Choices
- You have the right to access, update, or correct your profile details via your account dashboard.
- You can request account deletion by contacting our support team, after which your personal data will be removed in accordance with our retention policies.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team through the official My Ahmedabad help center.
Shipping & Delivery Policy
How orders are processed and delivered on the My Ahmedabad platform.
1. Delivery Coverage
My Ahmedabad provides delivery services across:
- City areas
- Nearby towns
- Selected villages
We aim to make local shopping fast and accessible even in locations where traditional e-commerce delivery takes several days.
2. Delivery Time
Our mission is to provide faster delivery compared to traditional platforms that may take 5–8 days for rural areas.
Delivery timelines may vary due to:
- Weather conditions
- Public holidays
- Natural disruptions
- High order volume
3. Order Processing Time
Orders are processed immediately after confirmation.
Processing includes:
- Order verification
- Pickup from seller store
- Dispatch for delivery
Orders placed late at night may be processed the next working day.
4. Delivery Charges
Delivery charges are calculated based on:
- Order value
- Distance from seller store
- Delivery location
Delivery charges are shown clearly at checkout before payment.
5. Order Tracking
Customers receive real-time updates including:
- Order confirmed
- Picked from store
- Out for delivery
- Delivered
Tracking is available in the customer account dashboard.
6. Delivery Attempts
Our delivery partner will attempt delivery up to two times.
If the customer is unavailable:
- The order may be cancelled
- Re-delivery charges may apply
7. Incorrect Address
Customers must provide accurate address details. My Ahmedabad is not responsible for delays caused by:
- Wrong address
- Incomplete address
- Incorrect contact number
Additional delivery charges may apply for reattempt.
8. Damaged Package at Delivery
If the package appears damaged or tampered:
- Do not accept the order
- Report immediately via support
This helps us process replacement/refund quickly.
9. Cash on Delivery (COD)
COD is available for eligible orders.
- Customers must pay the exact amount at delivery.
- Repeated COD order rejections may lead to restriction of COD option.
10. Contact for Delivery Issues
For delivery related queries, customers may contact support via the Contact Us page.
Commitment & Acknowledgment
By using My Ahmedabad, you acknowledge and consent to the data practices and shipping terms described in this policy. We regularly review our policies to ensure compliance with applicable laws.