Returns & Refunds Policy
Everything you need to know about returns and refunds on the My Ahmedabad platform.
Returns & Refunds
Our return and refund process to ensure a hassle-free shopping experience.
1. Return Eligibility
Products may be eligible for return under the following conditions:
- Damaged or Defective Product: The item received is physically damaged, broken, or has a manufacturing defect.
- Wrong Product Delivered: The product received does not match the order placed.
- Missing Items: One or more items from the order are missing upon delivery.
2. Non-Returnable Items
The following items are generally not eligible for returns:
- Perishable goods (food, flowers, fresh produce)
- Personal hygiene products
- Customized or made-to-order items
- Items marked as "Non-Returnable" on the product page
- Products with tampered packaging or missing tags/labels
Sellers may define additional return restrictions specific to their products.
3. Return Window
- Return requests must be raised within 24–48 hours of delivery.
- Requests raised after the return window will not be accepted unless there are exceptional circumstances.
- Photographic proof of the issue (damaged item, wrong product, etc.) may be required to process the return.
4. How to Initiate a Return
Follow these steps to request a return:
- Go to your Order History in your account dashboard.
- Select the order and click on "Request Return".
- Provide a reason and upload photos if applicable.
- Our team will review your request and respond within 24 hours.
Alternatively, you may contact our support team via the Contact Us page.
5. Refund Process
Once your return is approved:
- Online Payment Refunds: Refund will be credited to the original payment method within 5–7 business days.
- COD Refunds: Refund will be processed to your bank account or platform wallet within 7–10 business days.
- Delivery charges are non-refundable unless the return is due to our error (wrong/damaged product).
Refund timelines may vary depending on your bank or payment provider.
6. Replacement Policy
- Replacements are subject to product availability with the seller.
- If a replacement is not available, a full refund will be processed.
- Replacement items are delivered within the standard delivery timelines.
7. Order Cancellation
- Orders can be cancelled before dispatch from the seller store.
- Once dispatched, cancellation may not be possible — a return request can be raised after delivery.
- For prepaid cancelled orders, refund will be processed within 3–5 business days.
Important Notice
By placing an order on My Ahmedabad, you acknowledge and agree to the return, refund, and shipping terms described on this page. For any questions or concerns, please reach out via our Contact Us page. We are committed to providing a smooth and transparent shopping experience.