Products may be eligible for return under the following conditions:

• Damaged or Defective Product: The item received is physically damaged, broken, or has a manufacturing defect.
• Wrong Product Delivered: The product received does not match the order placed.
• Missing Items: One or more items from the order are missing upon delivery.

The following items are generally not eligible for returns:

• Perishable goods (food, flowers, fresh produce)
• Personal hygiene products
• Customized or made-to-order items
• Items marked as "Non-Returnable" on the product page
• Products with tampered packaging or missing tags/labels

Sellers may define additional return restrictions specific to their products.

• Return requests must be raised within 24–48 hours of delivery.
• Requests raised after the return window will not be accepted unless there are exceptional circumstances.
• Photographic proof of the issue (damaged item, wrong product, etc.) may be required to process the return.

Follow these steps to request a return:

1. Go to your Order History in your account dashboard.
2. Select the order and click on "Request Return".
3. Provide a reason and upload photos if applicable.
4. Our team will review your request and respond within 24 hours.

Alternatively, you may contact our support team via the Contact Us page.

Once your return is approved:

• Online Payment Refunds: Refund will be credited to the original payment method within 5–7 business days.
• COD Refunds: Refund will be processed to your bank account or platform wallet within 7–10 business days.
• Delivery charges are non-refundable unless the return is due to our error (wrong/damaged product).

Refund timelines may vary depending on your bank or payment provider.

• Replacements are subject to product availability with the seller.
• If a replacement is not available, a full refund will be processed.
• Replacement items are delivered within the standard delivery timelines.

• Orders can be cancelled before dispatch from the seller store.
• Once dispatched, cancellation may not be possible — a return request can be raised after delivery.
• For prepaid cancelled orders, refund will be processed within 3–5 business days.

My Ahmedabad provides delivery services across:

• City areas
• Nearby towns
• Selected villages

We aim to make local shopping fast and accessible even in locations where traditional e-commerce delivery takes several days.

Our mission is to provide faster delivery compared to traditional platforms that may take 5–8 days for rural areas.

Orders are processed immediately after confirmation.

Processing includes:

• Order verification
• Pickup from seller store
• Dispatch for delivery

Orders placed late at night may be processed the next working day.

Delivery charges are calculated based on:

• Order value
• Distance from seller store
• Delivery location

Delivery charges are shown clearly at checkout before payment.

Customers receive real-time updates including:

• Order confirmed
• Picked from store
• Out for delivery
• Delivered

Tracking is available in the customer account dashboard.

Our delivery partner will attempt delivery up to two times.

If the customer is unavailable:

• The order may be cancelled
• Re-delivery charges may apply

Customers must provide accurate address details. My Ahmedabad is not responsible for delays caused by:

• Wrong address
• Incomplete address
• Incorrect contact number

Additional delivery charges may apply for reattempt.

If the package appears damaged or tampered:

• Do not accept the order
• Report immediately via support

This helps us process replacement/refund quickly.

COD is available for eligible orders.

• Customers must pay the exact amount at delivery.
• Repeated COD order rejections may lead to restriction of COD option.